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ECOMMERCE RETAILER AND WHOLESALER Challenges

ECOMMERCE RETAILER AND WHOLESALER

THE CHALLENGE

A UK-based company retailer of consumer products with a strong eCommerce presence wanted to grow the business without increasing cost and complexity in their operations. 

THE PROBLEM

The manually driven warehouse fulfilment process was unable to cope with demand. Paper-based solutions were inefficient, slow, and subject to picking error. They wanted to automate their picking and warehouse operations using existing staff.  

THE SOLUTION

Threefold: 

  • Integration of eCommerce platform with new WMS using API tools.
  • Introduce structured, formal item master to support efficient, bar-coded stock control and reduce errors.
  • Implementation of a cloud-based WMS to improve key warehouse processes e.g., eCommerce customer orders create picks in WMS system that are sent directly to handheld scanners in the warehouse. 

Plans are now in place to automate the despatch process and carrier label generation. 

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