Retail Challenges
THE CHALLENGE
Our client is a retailer operating across a physical store, an e-commerce platform and a click-and-collect service. They were struggling to maintain a single, accurate view of their combined inventory due to stock being spread across their store and distribution centres. They required a seamless unified shopping experience across all channels; store, website, app and social media.
THE PROBLEM
Because of the following problems, they were losing sales, their operational costs were higher, and they felt that there was a reduced trust in brand reliability.
- Inventory visibility was inconsistent across channels.
- Customers could see items online that were out of stock in real life.
- Staff were manually checking stock.
- Fulfilment decisions (ship-from-store vs warehouse) were inefficient.
- Replenishment issues causing overstocking in one location and stockouts in another.
THE SOLUTION
THINK implemented their Warehouse Management System and integrated it across all retail channels to create real-time inventory accuracy and intelligent fulfilment. Key capabilities included:
- Real-time inventory tracking across the warehouse and store.
- Distributed Order Management (DOM) to route orders from optimal locations.
- Automation of replenishment and stock balancing.
- Integration with POS and e-commerce platforms.
This improved inventory accuracy and visibility, created faster and more flexible order fulfilment, reduced stockouts and excess inventory, and enhanced customer satisfaction across all channels.
Are you worried that a warehouse management solution will be too expensive, or that you will be trapped in a long contract? To arrange a demo or discuss your requirements contact THINK; give us a call on 0330 350 0715, email enquiries@tkinv.com or complete the enquiry form below. We can work with your business to help save you money and drive down costs.